☀️ Warm Weather Shipping Information. During the summer months, orders containing chocolate or cheese are evaluated by our temperature adaptive shipping system. It reviews the forecast in Empire, Michigan and at your delivery destination to determine

&#x2600;&#xFE0F; Warm Weather Shipping InformationDuring the summer months, orders containing chocolate or cheese are evaluated by our temperature adaptive shipping system. It reviews the forecast in Empire, Michigan and at your delivery destination to determine if special handling is needed to protect your treats.When temperatures exceed our melting threshold, expedited shipping is required for an additional fee to ensure product quality. Reusable cold packs are included at no extra charge. &#x1F9CA;If weather conditions are favorable, the system will automatically remove the warm weather shipping requirement, so you only pay for what is necessary.Orders with cold packs ship Monday through Thursday. Orders placed after 11 AM EST on Thursday will ship the following Monday.Our cold packs are 100% recyclable. Simply discard the biodegradable gel in the trash and recycle the outer film. &#x267B;&#xFE0F;We&#x2019;ll always make sure your goodies arrive in the best possible condition, no matter the forecast. &#x1F352;

What is Warm Weather Care?

If temperatures are expected to be above 70 degrees during your package’s transit, we strongly recommend selecting Expedited shipping, which includes a complimentary cold pack. You can check current conditions through the National Weather Service, yo

If temperatures are expected to be above 70 degrees during your package&#x2019;s transit, we strongly recommend selecting Expedited shipping, which includes a complimentary cold pack. You can check current conditions through the National Weather Service, your local forecast or you can check&#xA0;<a href="https://digital.weather.gov/" target="_blank" rel="noopener noreferrer">this map</a>.During the spring and summer months, all orders containing chocolate or cheese are automatically reviewed by our temperature adaptive shipping system. It checks the forecast in Empire, Michigan and at your delivery destination to determine whether warm weather protection is needed.If temperatures exceed our melting threshold, expedited shipping is required for an additional fee&#xA0;to protect product quality. Reusable cold packs are included at no extra charge.When conditions are favorable, the system will automatically remove the warm weather requirement, so you are not paying for services you do not need.If the website is not prompting Warm Weather Care and you feel it should, please contact our service team by phone, email, or live chat. We are happy to manually add it to your order.If the site is not requiring our Warm Weather Care, and you feel it should, please reach out to our service team by phone, email or live chat and we can manually add it to your order for you&#xA0;so your chocolate arrives happy, not melty. &#x1F352;

When should I choose a cold pack?

You can check current conditions through the National Weather Service, your local forecast or you can check this map.

You can check current conditions through the National Weather Service, your local forecast or you can check&#xA0;<a href="https://digital.weather.gov/" target="_blank" rel="noopener noreferrer">this map</a>.

What are the current weather conditions where I am shipping?

Expedited orders (with or without) a cold pack ship via FedEx 2 Day service Monday through Thursday. Orders placed after 11 AM EST on Thursday will ship the following Monday. Please allow 1 to 2 business days for our team to carefully prepare and pac

Expedited orders (with or without) a cold pack&#xA0;ship via FedEx 2 Day service Monday through Thursday. Orders placed after 11 AM EST on Thursday will ship the following Monday.Please allow 1 to 2 business days for our team to carefully prepare and pack your order before it ships.We&#x2019;ll make sure everything is packed with care and on its way to you as quickly as possible. &#x1F352;

What Does Expedited Shipping Mean?

No. Boomchunka Cookies are shipped out frozen and travel very well during hot weather without special handling.

Nope! Our Boomchunka cookies are tough cookies&#x2014;they handle the heat like champs and don&#x2019;t need a cold pack or expedited shipping. Just order, sit back, and let the deliciousness make its way to you! &#x1F36A;&#x2600;&#xFE0F;

Do Boomchunka Cookies need a cold pack and Expedited shipping?

Have a question that you're not finding the answer to? Reach out to a friendly Live Chat Ambassador - we're here to help!

Not finding the answer you're looking for or do you need further assistance? Our friendly Customer Service Ambassadors are here to help!

Customer Service Ambassadors are happy to help!

Cherry Republic

Warm Weather Care

How do I sign up for Republic Rewards?

How do I earn points?

How do I check my points balance?

How do I redeem my points?

Do my points expire?

I just made a purchase. When do my points show up on my account?

I just signed up for Republic Rewards, will my previous purchases earn points?

Do I earn points for eating at the Public House?

I made a purchase in a store but I forgot to give my email for points.

Are Rewards Available for Business Gifts Orders?

Republic Rewards

Are your packing materials recyclable?

How will my order be packed?

Can I customize my own gift box?

I have my own store, I would like to sell your products.

Where do I use my Cherry Republic Gift Card?

Are gift cards digital or sent in the mail?

How do I check the balance on my Cherry Republic Gift Card?

Where do I sign up for a catalog and emails?

How do I unsubscribe from mailings?

What are the Cherry Public House Hours?

What are the hours for the retail locations?

What are the hours for customer service?

I have nature to donate, where do I take it?

Can I buy Cherry Republic Products locally if I’m not in Michigan?

I need help with logging into my account or password.

My discount is not working, please help.

I'm interested in gifts for my office or an event.

How do we request a donation for our event or fundraiser?

Are you hiring?

Will you be at Holiday Markets this year?

I have a question...

I want to update my email address on my account. How do I do that?

I want to update my default address on my account. How do I do that?

Product on Extended Vacation

I received a notification that a product was back in stock, but when I went to order it, it's back out of stock. What gives?

Can I order online and pick up in-store? My cherries and I are on a tight schedule!

Do you have any sales or specials? My taste buds (and wallet) need to know!

How do I get the Early Bird discount?

1% Donation to Michigan

Customer Feedback/Suggestions

General Information

What is your shipping policy?

How do I track my order?

My order is over $99. Why am I paying shipping?

My Cherry Republic Gift Box includes Free Shipping, where can that box be shipped to?

What should I do if I encounter issues with shipping charges on the website?

Do you offer military shipping options?

Do you ship internationally?

Can I select a future ship date?

How do I get Free Ground Shipping?

What is the latest date I can place an order for Christmas delivery?

My package is delayed. HELP!

How can I score free shipping? Asking for a friend...(okay, it's me!)

Shipping and Tracking

Do you sell fresh cherries?

Can I freeze cherries?

When will Montmorency Nouveau Preserves be ready?

Is the 5lb box of cherries divided into individual bags?

Are the pyramid tea sachets biodegradable?

Can I mix and match flavors of salsa or jam when I order a case?

How should the jarred products be stored before and after opening?

How to understand the expiration code on your products?

Where can I purchase soda?

Where can I recycle my soda bottles for deposit return?

What are the differences of your red candies?

Are any of your products gluten-free?

Do you have any products that are nut-free?

Do you offer any items that are organic?

Do you offer any vegan food products?

Where can I find nutritional information or ingredients for a product?

Can I substitute a product in a gift box?

Do you have recipes that include your products?

Do you offer case discounts?

Do you ship Cherry Pies?

I'm looking for low sugar products. What do you recommend?

Product Questions

I want to send gifts to more than one address. Do I have to make more than one order?

I need to change the delivery address for my order. How can I do that?

What can I do if my order is submitted and I need to make a change?

My order is a gift, will it include a receipt?

Where do I put my discount or gift card code?

What if my package gets lost or arrives damaged?

Do you offer refunds or exchanges?

How do I cancel my order?

Do you have discount codes for online orders?

What is Bob's Guarantee?

Why did I get a “canceled” email for my order when I didn’t cancel anything?