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When should I choose a cold pack?Updated a month ago

☀️ If temperatures will be above 70 degrees during your package’s transit, we strongly recommend shipping your order using the Expedited method that includes a complimentary cold pack. 🧊 Please see the National Weather Service for weather conditions or check this map.

During the summer months, all orders containing chocolate or cheese are evaluated by our temperature-adaptive shipping feature on our website. This smart application will determine the temperature at our fulfillment center in Empire, Michigan, analyze the destination temperature and assess whether the temperatures fall below our chocolate melting threshold.  

When deemed necessary, orders containing chocolate or cheese require expedited shipping for an extra fee to ensure product integrity in warm weather months. Reusable cold packs are added to your order at no additional charge! 🧊

When conditions are favorable, the system will automatically waive the warm weather shipping requirements (expedited shipping and cold packs), passing the savings directly to our customers.

If the site is not requiring our Warm Weather Care, and you feel it should, please reach out to our service team by phone, email or live chat and we will manually add it to your order for you.

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