Have a question that you're not finding the answer to? Reach out to a friendly Live Chat Ambassador - we're here to help!

Not finding the answer you're looking for or do you need further assistance? Our friendly Customer Service Ambassadors are here to help!

Customer Service Ambassadors are happy to help!

Cherry Republic

If your shipping charges seem incorrect while placing an order on our website, don&#x2019;t worry &#x2014; our friendly Customer Service Ambassadors are here to help.Give us a call or reach out via live chat on our site, and we&#x2019;ll make sure your order is processed with the correct shipping rates. Occasionally, glitches can occur online, so contacting us directly is the fastest way to get everything sorted and complete your order smoothly.We&#x2019;re always happy to help get your cherry goodies on their way. &#x1F352;

If your shipping charges seem incorrect while placing an order on our website, don’t worry — our friendly Customer Service Ambassadors are here to help. Give us a call or reach out via live chat on our site, and we’ll make sure your order is processe

What should I do if I encounter issues with shipping charges on the website?

Shipping and Tracking

How do I sign up for Republic Rewards?

How do I earn points?

How do I check my points balance?

How do I redeem my points?

Do my points expire?

I just made a purchase. When do my points show up on my account?

I just signed up for Republic Rewards, will my previous purchases earn points?

Do I earn points for eating at the Public House?

I made a purchase in a store but I forgot to give my email for points.

Are Rewards Available for Business Gifts Orders?

Republic Rewards

Are your packing materials recyclable?

How will my order be packed?

Can I customize my own gift box?

Interested in carrying Cherry Republic products?

Where do I sign up for a catalog and emails?

How do I check the balance on my Cherry Republic Gift Card?

Where do I use my Cherry Republic Gift Card?

Are gift cards digital or sent in the mail?

How do I unsubscribe from mailings?

Can I buy Cherry Republic Products locally if I’m not in Michigan?

What are the Cherry Public House Hours?

I'm interested in gifts for my office or an event.

What are the hours for the retail locations?

What are the hours for customer service?

I have nature to donate, where do I take it?

I need help with logging into my account or password.

My discount is not working, please help.

I want to update my default address on my account. How do I do that?

How do we request a donation for our event or fundraiser?

I received a notification that a product was back in stock, but when I went to order it, it's back out of stock. What gives?

Product on Extended Vacation

Are you hiring?

I placed my order on Amazon, who can help me?

I want to update my email address on my account. How do I do that?

Can I order online and pick up in-store? My cherries and I are on a tight schedule!

Do you have any sales or specials? My taste buds (and wallet) need to know!

Will you be at Holiday Markets this year?

1% Donation to Michigan

Customer Feedback/Suggestions

I have a question...

General Information

What is your shipping policy?

How do I track my order?

My order is over $99. Why am I paying shipping?

My Cherry Republic Gift Box includes Free Shipping, where can that box be shipped to?

Do you offer military shipping options?

Do you ship internationally?

Can I select a future ship date?

My package is delayed. HELP!

How can I score free shipping? Asking for a friend...(okay, it's me!)

What is Warm Weather Care?

When should I choose a cold pack?

What are the current weather conditions where I am shipping?

What Does Expedited Shipping Mean?

Do Boomchunka Cookies need a cold pack and Expedited shipping?

Warm Weather Care

Do you sell fresh cherries?

Can I freeze cherries?

When will Montmorency Nouveau Preserves be ready?

Is the 5lb box of cherries divided into individual bags?

Are the pyramid tea sachets biodegradable?

Can I mix and match flavors of salsa or jam when I order a case?

How should the jarred products be stored before and after opening?

How to understand the expiration code on your products?

Where can I purchase soda?

Where can I recycle my soda bottles for deposit return?

What are the differences of your red candies?

Are any of your products gluten-free?

Do you have any products that are nut-free?

Do you offer any items that are organic?

Do you offer any vegan food products?

Where can I find nutritional information or ingredients for a product?

Can I substitute a product in a gift box?

Do you have recipes that include your products?

Do you offer case discounts?

Do you ship Cherry Pies?

I'm looking for low sugar products. What do you recommend?

Product Questions

I want to send gifts to more than one address. Do I have to make more than one order?

I need to change the delivery address for my order. How can I do that?

What can I do if my order is submitted and I need to make a change?

My order is a gift, will it include a receipt?

Where do I put my discount or gift card code?

What if my package gets lost or arrives damaged?

Do you offer refunds or exchanges?

How do I cancel my order?

Do you have discount codes for online orders?

What is Bob's Guarantee?

Why did I get a “canceled” email for my order when I didn’t cancel anything?

What should I do if I encounter issues with shipping charges on the website?Updated 20 days ago