Have a question that you're not finding the answer to? Reach out to a friendly Live Chat Ambassador - we're here to help!

Not finding the answer you're looking for or do you need further assistance? Our friendly Customer Service Ambassadors are here to help!

Customer Service Ambassadors are happy to help!

Cherry Republic

<p>Please find the current Customer Service Hours <a class="fr-strong" href="https://www.cherryrepublic.com/pages/contact" rel="noopener noreferrer" target="_blank">HERE</a>.</p>

Please find the current Customer Service Hours HERE.

What are the hours for customer service?

General Information

How do I redeem my points?

How do I sign up for Republic Rewards?

Do I earn points for eating at the Public House?

Do my points expire?

I just made a purchase. When do my points show up on my account?

How do I earn points?

I just signed up for Republic Rewards, will my previous purchases earn points?

How do I check my points balance?

I made a purchase in a store but I forgot to give my email for points.

Republic Rewards

Are your packing materials recyclable?

How will my order be packed?

Can I customize my own gift box?

I have my own store, I would like to sell your products.

Where do I use my Cherry Republic Gift Card?

Are gift cards digital or sent in the mail?

How do I check the balance on my Cherry Republic Gift Card?

Where do I sign up for a catalog and emails?

How do I unsubscribe from mailings?

What are the Cherry Public House Hours?

What are the hours for the retail locations?

I have nature to donate, where do I take it?

Where can I purchase Cherry Republic products near me?

I need help with logging into my account or password.

My discount is not working, please help.

I'm interested in gifts for my office or an event.

How do we request a donation for our event or fundraiser?

Are you hiring?

Will you be at Holiday Markets this year?

1% Donation to Michigan

How do I get the Early Bird discount?

I received a notification that a product was back in stock, but when I went to order it, it's back out of stock. What gives?

Do you have any sales or specials? My taste buds (and wallet) need to know!

Can I order online and pick up in-store? My cherries and I are on a tight schedule!

I have a question...

I want to update my email address on my account. How do I do that?

I want to update my default address on my account. How do I do that?

What is your shipping policy?

How do I track my order?

Will I receive tracking information after placing my order?

My order is over $99. Why am I paying shipping?

My Cherry Republic Gift Box includes Free Shipping, where can that box be shipped to?

What should I do if I encounter issues with shipping charges on the website?

Do you offer military shipping options?

Do you ship internationally?

Can I select a future ship date?

How do I get Free Ground Shipping?

What is the latest date I can place an order for Christmas delivery?

My package is delayed. HELP!

How can I score free shipping? Asking for a friend...(okay, it's me!)

Shipping and Tracking

What is Warm Weather Care?

When should I choose a cold pack?

What are the current weather conditions where I am shipping?

What Does Expedited Shipping Mean?

Do Boomchunka Cookies need a cold pack and Expedited shipping?

Warm Weather Care

Do you sell fresh cherries?

Can I freeze cherries?

When will Montmorency Nouveau Preserves be ready?

Is the 5lb box of cherries divided into individual bags?

Are the pyramid tea sachets biodegradable?

Can I mix and match flavors of salsa or jam when I order a case?

How should the jarred products be stored before and after opening?

How to understand the expiration code on your products?

Where can I purchase soda?

Where can I recycle my soda bottles for deposit return?

What are the differences of your red candies?

Are any of your products gluten-free?

Do you have any products that are nut-free?

Do you offer any items that are organic?

Do you offer any vegan food products?

Where can I find nutritional information or ingredients for a product?

Can I substitute a product in a gift box?

Do you have recipes that include your products?

Do you offer case discounts?

Do you ship Cherry Pies?

When will the new baking mixes be available?

I'm looking for low sugar products. What do you recommend?

Product Questions

I want to send gifts to more than one address. Do I have to make more than one order?

I need to change the delivery address for my order. How can I do that?

What can I do if my order is submitted and I need to make a change?

My order is a gift, will it include a receipt?

What if my package gets lost or arrives damaged?

Do you offer refunds or exchanges?

How do I cancel my order?

Do you have discount codes for online orders?

What is Bob's Guarantee?

Can I use more than one discount code on an order?

Oh no! My favorite cherry treat is out of stock! When will it be back?

Where do I put my discount or gift card code?

Order Questions

Where can I purchase Cherry Republic wine, cider or beer?

Where can wine or cider be shipped?

How do I verify my age for a wine or cider purchase?

Will there need to be someone present for the delivery of wine or cider?

Wine, Cider and Beer

What are the hours for customer service?Updated a year ago